Managing Conflict in the Workplace

Managing Conflict in the Workplace

of the best books I have read on conflict resolution in my 30+ years in the field. Office of Mediation, The World Bank

great ideas, simply explained, to be put into practice by those in the workplace who not only like to manage conflicts that typically occur but also prevent them. Dr Pam Spurr, Psychologist and Life Coach, LBC Radio

many tried and trusted approaches to ensure that conflicts are managed so that they are positive and creative rather than a process of disintegration. Sir John HarveyJones

work by two psychologists on how to establish trust and harmony in the workplace. . . Readable and accessible. The Times

New edition of this practical and accessible guide

Offers a tried and tested yet simple structure, which allows all parties to reach the magic of winwin

Techniques for organisations, businesses and institutions, wherever people work together

Shay and Margaret McConnon are cofounders of People First, an international training and consultancy group that runs courses on winning relationships in the workplace. They work with leading companies in Europe and the USA.

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